Hi, Everyone. Don’t forget, if you’re attending the Music Teacher National Association conference later this month in Baltimore, come say hi to us at Booth 312 in the exhibit hall! We’re also organizing a meetup for MTH members so keep an eye out for details in your email.

Here are a few fixes made this week in the new version:

  • Entering large expenses over $1,000 were not saving correctly for some members in the new version.
  • Adding decimals in an event, such as adjusting the lesson price, was showing an error message, requesting members to enter a rounded number. This has since been fixed and allows you to edit a lesson fee with decimals, such as $40.50.
  • When canceling or rescheduling an event, the changed time was defaulting to AM instead of PM for some members and has since been fixed to match the meridian you select.
  • Birthday reminders were sending out more than once for some members instead of just the one scheduled time.
  • The main titles and logos on the studio websites for some teachers were not showing and have since been restored.  

Did you know that you can click and drag an event?

For a quick scheduling change on the Calendar, simply drag and drop an existing event to its new time and/or day. One left-click with the mouse button hovered over that event selects it and then dragging it over to its new location will edit the time that event takes place. The changes are instant and this saves time from having to edit the event and typing in a new time and date.
If you are experiencing any issues or have any questions for us, please reach out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

Hi, Everyone. Welcome to March. Our programming team is working on improvements to the billing and lending library features and we’ll have announcements here as they become available. If you’re attending the Music Teacher National Association conference later this month in Baltimore, come say hi to us at Booth 312 in the exhibit hall!

Here are a few fixes made this week in the new version:

  • Invoices were not saving in the invoice history for some members.
  • ”Automatic lesson fees’ appeared even if a member was charging each student per lesson.
  • When creating invoices, the Bill To information; name, address, phone number, and email address of the family were showing blank fields for some members. Also, some invoices were showing incorrect contact information and is now fixed.
  • If you experienced an issue trying logging in, that has now been resolved.

Did you know that you can copy and paste an event?

Quickly duplicating an event is useful if there’s a non-recurring event you want to happen again. Or, if you want to duplicate an event and make a slight tweak, it might be quicker to copy and paste and existing event instead of creating a new event from scratch.

Just click on an existing event and select the copy icon. Select the date you would like your copied event to take place, and click Paste Event(s). You’re done! Change details by clicking on the event and then the Pencil icon, which allows you to edit your event details.

If you are experiencing any issues or have any questions for us, please reach out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

Hi, Everyone. We hope your February has been going great! We recently added a feature that will save you from having to log in each session. If you select the checkbox, you can automatically access your account when entering that Tab’s URL. For instance, if you bookmark the Calendar Page URL, https://www.musicteachershelper.com/teacher/calendar.php, you will not be required to log in to go directly to that page.

Bypassing the login will last for two weeks before needing to re-check the box.  It’s device specific so you will need to select the checkbox on all devices you want to stay logged in. And make sure not to use this feature on devices you share with others that you don’t want to have access to your account.

Here are a few fixes made this week in the new version:

  • The list of names that come up for “Use Subscription For Payment” was showing the entire list of student names and not just the ones who have entered their credit card info to be auto billed.
  • The secondary billing contact was not showing on the generated invoice for some teachers.
  • Charges in transaction logs of each student were missing momentarily in the new version but have since been restored.
  • Some event reminders were sent out a day earlier than scheduled in the new version and have since been corrected.
  • If you received a PayPal integration error message related to an integration update, that has been resolved by the programming team and everything now works smoothly between your account and Paypal.
  • If you were having issues changing the default time format in Settings, specifically when clicking from am to pm, this has been corrected.
  • For some teachers, the Transaction Log was not showing changes but the invoice was.
  • When some teachers were creating available times on their calendar, students were not able to click available time slots to sign up for a lesson. If any of your students were experiencing this, they can now sign up for time slots you make available.

Did you know that you can choose multiple instruments in the settings page?

If you teach multiple instruments, select all that apply so you can assign which instrument(s) your students are taking lessons with. Head over to Settings (top right drop down) and scroll to the bottom of the Studio Tab to select which instrument(s) you teach. Make sure to click Save Studio Settings when finished. Instrument icons will also show next to the students’ names and scheduled lessons as a reminder for you.

If you are experiencing any issues or have any questions for us, please reach out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

We hope you’re having a great week. We’re excited to announce this week that the new features we’ve added to Music Teacher’s Helper have now moved out of Beta and are part of the new version. If you see a green bar near the top of your dashboard, you are able to switch between the two versions. If you’re new to Music Teacher’s Helper within the past four weeks, you’re already using New version.

Here are a few fixes made this week:

  • When exporting the fees and credits, the details were not being included for some teachers.
  • We fixed some issues with editing the lesson history.
  • Lesson dates were not changing for recurring series when you change the date of the lesson to another and Apply changes only to this lesson the date was not changing.
  • When rescheduling from the calendar and changing the time, the window was disappearing once you choose a different time and preventing the schedule change from taking place.  
  • Creating an event in Chrome or Firefox web browsers was not working for some members.

We’re continuing to work on new updates to the Billing & Invoicing system to make it simpler and easier to use. We’re also working on a new website and blog that will include a more updated look and layout.

Did you know that you can view sent email history in Manage Students?

If you’d like to see a list of emails you sent students and parents, including the automatic email reminders, you can do so in Manage Students by hovering over the Email Students Tab and selecting Sent Email. The System Email History tab will show a list of all the automatic emails sent out along with the date and time, what type of email reminder, and who received the email. This is helpful if you need to recall when past conversations took place or confirm that your automatic emails are working as you intended.

If you are experiencing any issues or have any questions for us, please reach out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

Happy Valentine’s Day! Be sure to check out our Robin’s blog post about an Easy Holiday Composing Activity you can implement in your studio.

If you’re using the New version (formally referred to as Beta), you will notice the hourglass was replaced with a metronome icon when pages load. And here are a few fixes made this week:

  • Former students’ birthdays were not showing on the Calendar for some teachers.
  • Icons weren’t showing as faded (complete) for reconciled events on some calendars.
  • Event information in the mobile browser was out of order when the screen size was narrowed.  
  • On the Android and iOS app, when changing a student’s status, the parents status was not changing.

Let us know if you have any questions by reaching out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

Hi everyone. This week several updates were done in the background by our development team to keep the software running smoothly. In addition, there have been minor updates and fixes to the Android app with ones to the iOS app coming shortly.  

  • New Feature: Make Private Calendar Events – A small but big change! You can create a private event from the Add New event button in the calendar tab. That way, you can prevent a student from requesting a lesson during a time you are busy like a dentist appointment in the middle of the day or if you’re meeting with a prospective student that isn’t added to your Student List yet.
  • Updated: Studio Sites to use HTTPS – Information is now more securely sent when a registration form and other data is submitted on studio your site using SSL certificates. SSL (that extra “s” on HTTP) is used to better encrypt the transmitted information over websites.

Google also prefers more secure sites, therefore Google gives a ranking advantage in search engines to secure HTTPS websites. This helps your website show up when someone types in your studio, or music lessons and your geographic location.

You won’t need to change the way you type your studio address into web browsers. Any proper typing of your website will automatically direct to the more secure HTTPS.

  • Fixed: When using bulk email, it now only sends to the student list shown. For some teachers it was previously sending to all students, including Former students.

Let us know if you have any questions by reaching out to support@musicteachershelper.com. Happy teaching!

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Posted in New Features and Fixes

 

Hi everyone. We’re moving along with the billing updates, which will make the billing system more intuitive and easy to use, as well as more powerful. More news on that in the coming weeks.

In the meantime, have you been using the Music Teacher’s Helper app? If not, here are a few reasons to give it a try!

  1. There’s no extra cost to you. Once you download the app, enter your existing login information and all of your account information will appear. Data syncs immediately, so when you makes changes in the app, it will appear right away from other devices you login from.
  2. Your phone is almost always near you so use the app to view your calendar, manage students, and much more. The app has almost the full capabilities of the desktop version.
  3. Do more! Here are features that are only available through the mobile app:
  • GPS mileage tracking
  • Push notifications
  • Thumb TouchID signin
  • Import your contact list
  • Metronome app
  • You or your students can record audio and video

To download the app, search Music Teacher’s Helper from your iPhone’s or Android’s app store or click the respective links if you’re on your mobile device.  

Enjoy and happy teaching!

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Posted in New Features and Fixes

We hope everyone’s week is going great. Here are a few improvements now available in Beta:

  • Start/End Dates for Rate Packages – It’s here! We added the ability to create start and end calendar dates when creating rate packages. You can link up your billing length with the start and end dates of your busiest times, such as your students’ school year dates. This is also useful in monthly billing for determining the day of the month you want students to be charged. For more details on using the new Rate Packages, please read this knowledge base article.
  • Multiple Email Attachments  – Now, you can attach more than one email when sending emails.

Have a great rest of the week and happy teaching!

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Posted in New Features and Fixes

We hope everyone’s week is going great. If you haven’t seen it in your inbox, don’t miss our first newsletter of 2017. Here are a few upcoming improvements currently being work on:

  • Make Private Calendar Events – A small but big change! The student field will become optional and when left blank, blocks out time on your calendar for personal events. That way, you can prevent a student from requesting a lesson during a time you are busy like a dentist appointment in the middle of the day or if you’re meeting with a prospective student, that isn’t added to your Student List yet.
  • Embed the Registration Form on Your Other Websites – Soon, you’ll be able to add a new student registration form on any website you own. Currently, you can place a login form on any site you own for existing students and parents. Some members add the login form to their personal teaching site or if they choose to use another site for their studio instead of a Music Teacher’s Helper website theme. The registration form will work exactly the same as the one on the studio website associated with your account.  
  • Start/End Dates for Rate Packages – In last week’s announcement, we described how to customize rate packages in Beta mode. We’re adding the ability to create start and end calendar dates for a specific package. This will be helpful for special circumstances and provide more flexibility in how you bill your students.

That’s it for this week. Happy teaching!

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Posted in New Features and Fixes