Customer Support

134750351I admit it. I want everyone to be happy; even me! This fall I took a few surveys to help me better understand what behaviors and circumstances promote happy students, happy parents and happy teachers.
It is much easier for me to know which behaviors in my clients make me happy as a teacher. Some of these things are important enough to be included in a policy statement—a place where clear communication can set healthy boundaries and solve problems before they happen.
Here is what I included in my registration packets this fall:
Keep Happy Teacher

Students:

  • be willing to try new things, and new ways of doing old things
  • listen to directions and follow them at home
  • read your assignment notes over at home each week
  • enjoy the songs you are learning
  • have a respectful attitude
  • practice faithfully, and record it in your assignment book
  • smile a lot
  • tell the teacher frequently that you love piano lessons
  • always bring all your books to your lesson
  • participate in studio activities
  • take good care of borrowed books and return them on time

Parents:

  • offer your child support, incentives and encouragement at home
  • set aside practice space and time in your child’s schedule
  • say uplifting things about piano lessons in front of your child
  • provide an adequate instrument on which to practice
  • keep your expectations high, but fairly close to reality
  • help your child participate in studio activities and recitals
  • respond to studio emails in a timely manner
  • rarely cancel lessons, and call ahead on those rare occasions
  • drop off and pick children up on time
  • pay your tuition on time each month, without a reminder
  • call me when you have a concern or problem so we can resolve it
  • remember that I thrive on appreciation, and your kids thrive on praise

That covers my side of things, but what about the students’ or parents’ perspectives? For the last few weeks I have been surveying students and parents from my studio, as well as parents with other teachers in my local association, about what makes them happy with a piano teacher. Below is my compilation of the student and parent responses.
I expected certain things to be high on the parents’ list: keep tuition rates low, limit the number of outside activities, high tech studio, make sure we get our perfect time slot, be flexible with sport schedules, vacations and illnesses, have a location close to school or home, have lots of degrees, certifications and professional performance experience.
I was wrong. Not one of these items was mentioned. Read on to find out what was  [···]

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The Music Teacher’s Helper property went offline this afternoon for a little under three hours (about 2:30PM to 5:515PM CST). All users can now login to their accounts. No data was lost.

We’re very sorry for this interruption of service. We continually program updates into the software to make it more valuable to our users. There are rarely issues with this and this is a normal practice for software companies that want their software to stay updated and valuable to their users.

However, this afternoon one of the updates we pushed live did affect the ability for our users to be able to login and access their accounts. Once we learned of the issue, we had to identify where the problem was coming from since we did not realize the update was the cause at first. When we learned what had caused it, we rolled back all merges and then restarted the web and database services and now everything works fine.

You will have zero issues logging into your account now. Login at www.musicteachershelper.com/login

Again, we’re truly sorry for this interruption.

If you have any continued issues, please contact customer service at support@musicteachershelper.com.

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yahooWe appreciate your continued use of Music Teacher’s Helper services, and want to assure you that your satisfaction is our highest priority. Recently, Yahoo.com implemented a policy change on their email servers that immediately affects not only all Yahoo email users, but also third party email servers such as Music Teacher’s Helper.

Yahoo has changed a single setting on their email servers that prevents MTH and similar list servers from sending an email message that says it is from a Yahoo email address, unless the message is sent using Yahoo’s own email servers. What this means to you is that, when MTH sends out emails, such as invoices or lesson reminders, these messages are being rejected if the teacher is using a Yahoo email address.

Other companies are reacting by suggesting that Yahoo email addresses simply be banned from participation in mailing lists, or asking users to change to different email service providers. We at MTH appreciate that this is not an option that everyone will be happy about, and we certainly have no desire to ban users simply because of who they use for email services. But, for the time being, we encourage you to use another email service provider instead of Yahoo.

The fix for this on our end is not particularly difficult, but it is not quick to implement either. The main option we are looking at right now will change how emails from Yahoo users appear when they are received. We will update you with the details as changes are made.

If you are interested in learning more details about the change that Yahoo has made, a good place to start is

 

We appreciate your patience while we address this issue.

Ken Rhodes
Senior Customer Service Rep
Music Teacher’s Helper.com
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