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What Happened This Afternoon?

 

The Music Teacher’s Helper property went offline this afternoon for a little under three hours (about 2:30PM to 5:515PM CST). All users can now login to their accounts. No data was lost.

We’re very sorry for this interruption of service. We continually program updates into the software to make it more valuable to our users. There are rarely issues with this and this is a normal practice for software companies that want their software to stay updated and valuable to their users.

However, this afternoon one of the updates we pushed live did affect the ability for our users to be able to login and access their accounts. Once we learned of the issue, we had to identify where the problem was coming from since we did not realize the update was the cause at first. When we learned what had caused it, we rolled back all merges and then restarted the web and database services and now everything works fine.

You will have zero issues logging into your account now. Login at www.musicteachershelper.com/login

Again, we’re truly sorry for this interruption.

If you have any continued issues, please contact customer service at support@musicteachershelper.com.

About the Author

Andrew
Andrew is currently the Marketing Director for Music Teacher's Helper. He lives in San Diego, CA.

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